FAQ SERVICE&SUPPORT
Here is some advice you may need while using our products. If you can’t find your answer here, please feel free to contact us directly.
Specification for Entry-level, Non-Android
Specification for Education Product Line
Specification for Corporate Product Line
The device does not turn on in normal condition
- The USB cable is not well connected to power. Reconnect the USB cable.
- The power adapter is not well connected to the device or the power socket fails to work. Make sure the power adapter is connected correctly to the device and the power socket can work.
No image display after device connection
- The device is not connected to the external equipment correctly. Re-connect the device with the external equipment.
- The device is not switched to the correct source of signals. Switch to the correct source of signals.
- Equipment resolution is not right. Select the right resolution from the equipment or Document Camera.
How do I know if a keypad is with enough battery？
To make sure everything is fine for a conference, usually, we need to check the battery status of the keypads in advance. When the low battery, then the battery icon will be shown on the LCD. All hardware support battery status detection in software, green means fine while red means low battery, new battery, or charge would be needed.
When I vote in one room, will my data be accepted by the base station from a nearby room？
This will not happen. Because of dedicated match technology, keypads from each room will only communicate with their matched base stations, and will not interfere with each other.
Kylin is a reliable supplier of interactive collaboration technology. From document cameras to interactive displays, we’re your strong partner who comes with a fully integrated product line that’s easy to use and easy on the budget.
Contact Us
Address: Room E-1628, 16th Floor, No. 189, Tiyu West Road, Tianhe District, Guangzhou, China
Email: sales@kylinelectronic.com